We are thrilled that you are considering using Stan's Limousine Service for your special occasion. Perhaps you're getting married soon? Or maybe you just need simple transportation to or from the airport. Regardless of the type of occasion, and whether or not you choose to use our limousine service, we wish for consumers to be well-educated when making their considerations. Thus, we have prepared this FAQ guide to offer some great tips on what you should expect when using a limousine service.
What is included with limousine service?
Answer : Beware of unethical companies with billing methods that tack on extra "junk fees" such as nonexistent state taxes, beverage charges, and other miscellaneous charges. Although it is rare to encounter this, the best policy is to get an "all-inclusive" price quote from the limousine provider, which should include the total fare plus gratuity, taxes, tolls, parking and any other miscellaneous expenses. At Stan's Limousine Service, it is our policy offer a very competitive fare which we will disclose upfront and in advance with no hesitation.
Why can't I rent a limousine for only 1 or 2 hours?
Answer: Occasionally, we receive requests for a limousine for only 1 or 2 hours. Frankly, this is just not a practical service for any limousine operator due to the high "opportunity cost," vehicle preparation time, and chauffeur's compensation. The industry standard is to require a minimum 6 hour booking to rent a vehicle (except for Standard Pick Up/ Drop Off Airport Service). A new limousine can cost over $100,000, thus a 1 or 2 hour rental is simply not cost effective because the company is only able to bill for one hour while the time the vehicle is occupied may exceed 6 hours. Additionally, during the prom & wedding season (March - June), the minimum hourly booking requirements will increase due to the monumental demand for limousine service.
How much does a limousine rental cost?
Answer : Industry wide, limousine rentals can run in the neighborhood of $54 - $180 per hour with a minimum booking of six hours (the exception to standard airport service). Standard Airport Service ranges from $54 - $180 based on vehicle size, party size, and travel time. Please note that these hourly rates do not include the industry- standard driver gratuity of 20%.
Do I have to tip the driver, and if so, how much?
Answer : Yes. The industry-standard driver gratuity is 20% of the total fare. At Stan's Limousine Service, we will automatically include and itemize this item for you on your invoice for your convenience. If you feel that your driver has performed in an exceeding manner (which ours always do), you are welcome to tip more.
Do we pay for the time we aren't using the limousine?
Answer: During the time spent when you are not using the limousine during your rental (i.e. shopping, dinner, concerts,
sporting events, etc.) you are still required to pay for the rental time, even though you aren't physically using the vehicle. This is, of course, because the vehicle cannot be used elsewhere even though you are not using the vehicle. This is the industry standard, even when there are several hours in between drop-off and pickup times
: : CANCELLATION POLICY : :
At Stan's Limousine Service, we take pride in our punctuality, pleasantness, politeness and patience. We will never cancel on you, and in return we expect you will not cancel on us. If a car is booked and then canceled, you will be charged 6 hours at the minimum rate.
If by chance you miss your flight or can't find our driver at the airport, please call us at (516) 374-7872, 24 hrs a day, 7 days a week or you will be charged in full for the car and the wait time.